Policies
This page is used to inform customers and website visitors regarding our policies for ordering, payment, returns, bounced checks, shipping, warranties and just how we conduct business. Please see below sections to get a better understanding of how we do things.
How to Order
To place an order or get a quote at Custom Tarpaulin Products, Inc. please provide Your Name and/or Business Name, Address, and Phone Number to the following:
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Orders
Tarps made to a customer’s specifications are non-refundable and not returnable. If you do not have an open account with our company, custom orders must be paid in full before production of your tarp or cover. All custom tarps require a drawing with measurements to be faxed, emailed or texted to our office. All deposits are non-refundable and all sales are final.
Payment
For customers that do not have an open account with us, we accept Cash, Check, Visa and Mastercard. All items are invoiced and charged at time of pick-up or shipping. Custom items must be paid in full before production can begin. To open an account with us please download and complete the below Credit Application and Tax Exempt Form (if applicable) and fax or email it to us.
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Returned Checks
There will be a $40.00 charge for all returned checks and payment must be made by Cashier's Check or Money Order to replace returned check.
Returns
All custom items are non-refundable and cannot be returned. As Custom Tarpaulin Products, Inc. does its best to make the highest quality products, however if you are not satisfied with any product you purchase from us and it is still in good condition the merchandise may be returned with a
pre-approved Returned Materials Authorization (RMA) number, at the customer's expense. There is a 20% restocking fee on all returns. Customers have 10 calendar days from the date of issuance of the RMA number to ship the merchandise prepaid to Custom Tarpaulin Products, Inc. Merchandise that has been damaged, used, or welded may not be returned. Custom order tarps are not returnable or refundable. All shipping costs to and from destination are the responsibility of the customer.
Shipping
We ship most orders via UPS from our location in Boardman, OH. Some orders must be shipped via Freight/Truck due to size and weight requirements. Customers are responsible for all shipping/freight costs.
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***IF THE SHIPPING ADDRESS SUPPLIED IS INCORRECT AND WE ARE BILLED AN ADDRESS CORRECTION FEE BY THE CARRIER, THE CUSTOMER WILL BE RESPONSIBLE FOR PAYING THE FEE.
Warranty
Custom Tarpaulin Products, Inc. shall be the sole judge of warranty eligibility for the affirmation of any and/or all defects or premature wear. We reserve the right to deny the expressed warranty for any products improperly modified, installed, used, maintained, abused or damaged. Customers will be responsible for all non-warrantable. Payment must be received before any non-warrantable products are returned to customer.