Policies

PAYMENT POLICY

For customers that do not have an open account with us, we accept MasterCard, Visa, and Discover. Stock items are invoiced and charged at the time of shipping. Custom items must be paid in advance, before production can begin. To open an account with us please download application and tax exempt form (if applicable) and fax to us.

Tax Exempt Form
Credit Application

Returned Checks

There will be a $30.00 charge for all returned checks and payment must be made by Cashier's Check or Money Order to replace returned check.

CUSTOM ORDERS

Tarps made to a customer’s specifications are not returnable. If you do not have an open account with our company, custom orders must be paid before production of your tarp. All custom tarps require a drawing with measurements to be faxed to our office.

RETURN POLICY

Custom Tarpaulin Products, Inc will do its best to make the highest quality products. However, if you are not satisfied with any product you purchase from us the merchandise may be returned with a pre-approved Returned Materials Authorization (RMA) number, at the customer’s expense, if it is returned in good condition. There will be a 20% restocking charge on all returns. Customers have 14 calendar days, from the date of issuance of the RMA number, to ship the part(s) prepaid to Custom Tarpaulin Products, Inc. Merchandise that has been damaged, used, or welded may not be returned. Custom order tarps are not returnable or refundable. All shipping costs to and from destination are the responsibility of the customer.

WARRANTY

Custom Tarpaulin Products, Inc. shall be the sole judge of warranty eligibility for the affirmation of any and/or all defects or premature wear. We reserve the right to deny the expressed Warranty for any products improperly modified, installed, used, maintained, abused or damaged. Customers will be responsible for all charges incurred for products that are returned for warranty consideration that are found to be non-warrantable. Payment must be received before any non-warrantable products are returned to customer.

SHIPPING / FREIGHT

We ship most of our orders by UPS from our business located in Boardman, Ohio. Some orders must be shipped by truck due to size and weight requirements.

HOW TO ORDER

Order By Phone:

Toll Free Number: (888) 394-5054
Phone Number: (330) 758-1801

Order By Fax:

Fax Number: (330) 758-9872

• Please supply us with your name, address and phone number so we may reach you for any questions regarding your fax.

Order Online

• Select the Shop Online order option.
• The Search tool may be used to help locate products quickly.
• Select the items you wish to purchase, enter the quantity, fill in any order options then add to basket. 
• Confirm order
• Proceed to checkout.

• Checkout will take you to a secure connection.
• Online order system will walk you through step by step.
• Order confirmation # will be given at end of transaction.